Terms & Conditions

Thank you for choosing us! We’re excited to fulfill your order. As part of our commitment to providing you with the best possible service, we kindly ask that you carefully read and accept the Terms and Conditions listed below. Your agreement, understanding, and acceptance are greatly appreciated.

 

PRODUCTS

“Our website and online store show the variety of products we have available. We’re constantly seeking to expand our collection and are open to new concepts for innovative new products. However, please bear in mind that the health benefits mentioned on our website are not intended to replace medical advice. We want to assure you that our products are produced and packed in an authorized facility without any cross-contamination.”

 

ORDERS & DELIVERY

We’re excited to process your order and get it to you as quickly as possible! Our goal is to process all orders within 48 hours of purchase. Once your order is processed, we’ll send you a confirmation email to the email address you provided on the order form. If there are any restrictions that may apply to your order, we’ll be sure to reach out to you personally to discuss any necessary details. We want to make sure that your order is handled with the utmost care and attention, so if you have any questions or concerns, please don’t hesitate to contact us.

 

PRICES

We want to keep things transparent and straightforward when it comes to pricing. The prices displayed on our website are always up-to-date and apply unless a promotion is taking place. If we’re running a promotion, we’ll make sure to notify you clearly, and the promotion will apply immediately after being advertised. It’s important to note that all our prices are in UK pounds. 

If you’re ordering from outside the UK, please be aware that currency changes may affect the amount charged on your credit card. We want to make it easy for you to pay for your order. That’s why we accept major credit/debit cards and PayPal for online orders. To ensure a smooth and speedy process, payment must be made in full before products are shipped. If you have any questions or concerns about payment, please don’t hesitate to reach out to us.

 

DELIVERY

Delivery charge on orders in the UK is from £4.95. Orders to Europe have a delivery charge from £5.50. International delivery charge is from £7. These fees do not apply to wholesale. Orders will be processed within two working days of purchase. It is important to ensure the delivery address given on the order is correct and accurate as we cannot control deliveries that are lost due to an incorrect address. 

If there is an error or any other delivery problem regarding the products ordered, please notify us in writing within 21 days after the shipping date. Failure to do so will result in us not being liable for any loss or damage. Once you receive the order, it is your responsibility to store the products as per instruction to ensure the longest possible shelf life and freshness. We take care to ensure our products leave our premises in well-presented condition. 

However, if any failure occurs during the delivery process, please contact us. Please note that we cannot take responsibility for delays caused by unexpected weather conditions, strikes, network system failures, or accidents.

 

RETURNS & REFUNDS

If, for any reason, you change your mind, you can return your purchase within 14 days of receiving it. It’s super easy – just send the unwanted item(s) back to our contact address, unopened and in its original packaging and let us know why you’re returning them in a friendly note. Remember to include your order ID, email address and name so we can quickly locate your order and process any applicable refunds. Please note that you will be responsible for covering the cost of returning the item(s). We’re here to help, so if you have any questions or concerns, please don’t hesitate to contact us!

 

CANCELLATION BY US

We always strive to deliver your order as promised, but sometimes things can go wrong. In case we don’t have enough stock to fulfill your order or if we are unable to deliver to your area, we may have to cancel your order. But don’t worry, we’ll always notify you via email if this happens. And if we do cancel your order, we’ll make sure to refund any amount charged to your credit card as soon as possible, usually within 5 days. We appreciate your understanding and if you have any questions or concerns, feel free to reach out to us anytime.

 

COPYRIGHT NOTICE

We reserve the right to keep the company’s logo, the text related to our services, and all other professional content on the website in our possession. Any material on this website should not be copied or shared without written consent. 

We would love to hear from you and see what you have created with our QuirkyMonkey creations, so please tag us @quirkymonkey_ on Instagram. However, you then give us the right to use the image for our marketing and promotion purposes and in our social media. We would still always mention you in return and never claim the images to be our own!

 

GET IN CONTACT

We are happy to answer to any questions, queries or improvement suggestions you may have relating to our services or products. Please do not hesitate to contact us in any matter via email at darwin@quirkymonkey.com

 

OUR MAILING ADDRESS IS:

Neuromonkey Ltd
First Floor, 81-85 High Street, Brentwood, Essex CM11 2UL

 

LIMITATION OF LIABILITY

To the fullest extent permitted at law, QuirkyMonkey provides this website and its contents on an as-is basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, concerning this website or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. 

In addition, QuirkyMonkey does not represent or warrant that the information accessible via this website is accurate, complete, or current. 

Price and availability information is subject to change without notice except as expressly stated on this website, to the fullest extent permitted at law; neither QuirkyMonkey nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. 

This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. To avoid doubt, QuirkyMonkey does not limit its liability for death or personal injury to the extent only that it arises due to the negligence of QuirkyMonkey, its affiliates, directors, employees or other representatives. 

 

CHANGES TO TERMS & CONDITIONS

We reserve the right to make changes to our website, policies, and these terms and conditions at any time. You will be subject to the policies and terms and conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

 

GOVERNING LAW

These Terms and Conditions follow the laws of England and Wales.

These Terms and Conditions are elaborated to form an agreement between the client and ourselves.

© Neuromonkey Ltd. 2022 All Rights Reserved.

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